The Curse of Knowledge: When “Move the Mouse Up” Isn’t Clear
When my daughter was about three years old, I decided to teach her how to use a computer. She was too small to see the screen comfortably, so I stacked some books on a chair for her to sit on. I placed her hand on the computer mouse and told her, “Move the mouse up.” […]
Ask Before You Assume: The Communication Step Leaders Often Skip
Many communication problems begin before anyone says a word. They begin with an assumption. We assume people know what we know. We assume they care about what we care about. We assume they understand why a decision was made. We assume they know what we expect them to do next. And sometimes, we assume that […]
Better Decisions Start With Better Communication
When people think about decision-making, they often focus on analysis: gathering facts, weighing options, calculating risks, and choosing the best path. That matters, of course. But in real organizations, especially fast-moving ones, many decisions do not break down because people failed to think. They break down because people failed to communicate. The problem is often […]